Frequently Asked Questions
Email po@ultimateshine.com.my on Products Delivery, Pre Order and Purchases related matters.
Email support@ultimateshine.com.my on Customer Services and other enquires.
2. Is your website Safe for online purchase, what security do you provide ?
Our website comes with Paypal and IPay 88 as payment portal.
Paypal and IPay88 both have one of the most stringent secured layers of security like :
· Antivirus software and hardware
· Hardware firewall
· 128 bit Secure Socket Layer (SSL)
· Digital Signature Certificate (SHA hash function)
· SQL Injection Free
· DoS Attack Prevention
· 24x7 server Monitoring
· Server Requery
· Transaction Velocity
· Pre-determined Request & Respond URLs
· Unique Merchant ID & Password
· Frequency Check
· Blacklist Database
· Fraud Detection System
· Fraud Monitoring Service
· 3D-Secure Compliance
to safeguard your online payment to UltimateShine.com.my
For more detail on Paypal security, logon to https://www.paypal.com/us/cgi-bin/webscr?cmd=_security-center-outside
For more detail on IPay88 security, logon to http://www.ipay88.com/
3. Your website have Ringgit Malaysia and USD currency selection option, which currency should I choose ?
If you are located in Malaysia, Malaysian Ringgit currency should be selected.
For overseas customer, USD is your payment option.
4. Why some of your products do not have “Add to Cart” icon to click on for purchase?
The “Add to Cart” is a software default setting appeared when the product is available for sale.
5. If I want to make a pre order when “Add to Cart’ is not available, what should I do?
Send an email to po@ultimateshine.com.my on your wish to buy products’ url (web page) links, indicate your order quantity. We will send you an email advise you on the waiting period and immediately upon stock available.
6. How do you deliver my order ?
We appointed PosLaju (POS Office Malaysia) for domestic and International delivery.
However, we reserve our rights to deliver your products via another service providers at no extra cost to you.
7. How long does it take to deliver my products?
Your order will be delivered within 2 working days after receiving your payment.
For shipping address in Malaysia via PosLaju
Klang Valley - on the same day or next day delivery
Peninsula Malaysia - next day delivery.
Sabah, Labuan and Sarawak - next day delivery.
International - 2 to 4 days
For Malaysia shipping address
A consignment note number will be given via email for you to trace your product delivery, check and trace your parcel delivery status here http://202.185.150.100/emstrack/search.asp
For International (outside Malaysia) shipping address
of mail traffic.
All transit times given are in accordance with the international standard concluded by the International Bureau of the Universal Postal Union.
A consignment note number will be given via email for you to trace your product delivery, check and trace your parcel delivery status here http://202.185.150.100/emstrack/search.asp
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Every due care and responsibility has been carried out to ensure the safety and durability of the products, in any event that you would like to return for a refund , do email your concern to po@ultimateshine.com.my for us to consider, where applicable.
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